Today Hills SVL dealers received a most welcome email, after a solid slew of gripes about the decentralised call centre approach they adopted when harmonizing SVL with other formerly separate Hills divisions. Typical of the complaints here at CXMAGBLOG was this: "I called Hills today...Read more ?
You have choices, and anyone considering a bank would be well advised to avoid the Commonwealth Bank of Australia, or CBA as it is better known. This is harsh advice, but I will make the case now. For example presently CBA are under pressure to pay well over a hundred million dollars (stop and consider...Read more ?
Coles face fines of $200 million In 2011 Coles supermarket chain merchandise director John Durkan had a brilliant idea. He approved a plan to hit on 200 suppliers and demand money. The way retail has worked for the past thousand years or so is that suppliers sell goods to retailers, who then mark...Read more ?
Crestron's news release puzzled us here in the CX newsroom. Our weekly staff lunch at the Willoughby Pub was abandoned as we went into deep analysis. A weeks reflection, and some inquiries failed to lift the fog of confusion about this. Let's review it line-by-line. We've italicized the words from...Read more ?
Contractor audio has a new number one Hills have acquired Audio Products Group (APG), an Australian and New Zealand supplier of professional audio products, for A$15 million. APG will now join the roster of Hills audio brands in one greatly expanded distribution firm known simply as Hills. Hills...Read more ?
Talking about male cancer issues is REALLY freaking boring. I know, I track what you click. If I write about a punk who runs a crap festival and rips off crew, you click 28 x more than if it is about men stuff. Especially THIS man stuff, cancer of the gland that helps you ejaculate. Yes I wrote that,...Read more ?
Main picture: Jeffrey Merryweather, above left. Why do good people do the worst thing? “As a mother to receive a phone call at 3am to tell you that your beloved son has committed suicide is the most horrendous thing that can happen. I am the mother of Jeffrey Merryweather and he was very...Read more ?
For several years now CXtra has grown almost exponentially in viewers as internet TV takes off. Video now makes well over half of all internet traffic. CX Magazine wouldn't exist now if not for advertising revenue from our internet TV platform, cx-tv.com Today we have three channels: GEARBOX contains...Read more ?
PREVIOUSLY (HERE) we started the conversation about preferential payments. These are a nasty trap that anyone in business can fall into, a deep hole of financial duress. This bites you when your client has paid you for work, and then later on they go broke. Months after, the liquidator sends you a violent...Read more ?
CX learned a long time ago that music fans get riled about whether 'their' band has been dissed. So when Australian Story detailed the terminal illness and decline into loneliness of former Angels front man Doc Neeson, we had some flaming. Because we suggested (on Facebook) that it was time to put the band...Read more ?